SHIPPING

DOMESTIC

Flat rate of $10 for all orders.

We process orders Monday, Wednesday & Friday. We ship our items via Australia Post.  Please allow 2-4 days for your item to arrive. Orders may take a little longer during busy holiday periods or to rural areas, so please allow 3-5 days in these cases.

On completion of checkout you will receive a confirmation email notifying you that we have received your order. Once we have packaged up your goodies you will receive an email notification of your shipping details.

Orders placed over the weekend or on public holidays will be processed on the Monday. 

We provide local pick up from Geelong. Once you have placed your order and selected Local Pick-up option, our team will email you with a time in which you can collect your order.

Each order is checked before we ship it to you – occasionally items may be damaged during delivery. For breakages please contact us through email at hello@maison-saine.com.au. If a product arrives broken or damaged, we are happy to send a replacement. However a photograph as proof of the damage/defect is required.

INTERNATIONAL

Yay! We now provide international shipping to selected countries. This will also include tracking. Depending on the weight of your total order, for 0-500g it will be $30 AUD. More than 500g will be $45 AUD.

 

TRACKING 

After confirmation of order email you will then receive a shipping notification. Tracking number will be provided and you may enter it into the link provided, or you can directly check via Australia Posts website.

If you do not receive or collect your order within the notified time frame from Australia Post and it is returned, we will contact for re-delivery. This additional cost is required by the customer. If you do not wish to organise re-delivery, postage costs will not be refunded.

RETURNS

Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.

If return has been approved we recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you insure your parcel. maison saine  will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Please keep in mind that the products you are buying are handmade and 100% natural so they tend to have colour variations from batch to batch.